Frequently Asked Questions
Answers to the most common account, reward, and withdrawal questions so users can resolve routine issues without guessing.
Self-Serve Help
Fast answers first.
Start here for common issues before opening a support request.
Accounts and access
Can I have more than one account?
No. ScarletReward allows one account per person. Duplicate accounts may be suspended.
I forgot my password. What should I do?
Use the forgot-password flow from the login screen to request a reset code and set a new password.
Rewards and crediting
Why has my reward not credited yet?
Offer completions are verified by third-party partners, so some credits can take time. If a reward is still missing after 24 hours, contact support with the offer name and completion date.
Are all offers guaranteed to credit?
No. Credit depends on provider verification, completion accuracy, and whether the activity passes fraud checks.
Withdrawals and security
How often can I request a withdrawal?
One withdrawal request is allowed per hour.
What wallet should I use?
Use a valid Litecoin wallet address that you control. Payments sent to an incorrect address cannot be reversed.
Why was my withdrawal delayed?
Some withdrawals are manually reviewed for fraud prevention and payout accuracy.
Platform safety
ScarletReward uses authentication controls, rate limiting, and payout review steps to protect accounts and reduce abuse. Users are still responsible for maintaining a strong unique password.